Refund policy

 

 

We at ALPHA LORA are pleased to offer a premium shopping experience while ensuring customer rights are protected in a way that maintains service quality and achieves full satisfaction. Please note that all return, exchange, maintenance, or cancellation requests require the original invoice or order number. Customers have the right to request a return or exchange within 3 days of receiving the product, provided there is a clear manufacturing defect or the product does not match the stated specifications at the time of purchase.

Products requested for return or exchange must be in new, unused condition, complete with the original packaging and accessories, and must not have been assembled or installed. Custom-made products, or items modified at the customer's request in color or size, cannot be returned or exchanged unless the order is cancelled within 48 hours of the invoice being issued. Accessories or items that cannot be repackaged in their original condition are not eligible for return or exchange.

If an order is cancelled and the customer is eligible for a refund, the refunded amount will be returned using the original payment method within up to 24 business days. If the refund cannot be processed through the original payment gateway for any reason, and the payment has already been settled to ALPHA LORA's bank account, the refund will be transferred to the customer's designated bank account. In such cases, any applicable payment gateway or banking transaction fees incurred during the original payment or refund process may be deducted from the refunded amount.

All products are covered by the Golden Warranty, which ensures that the type of fabric and dimensions match the product description. Product images are for illustrative purposes only, and slight variations may occur depending on the selected size. Customers may request a photo of the final product before shipment for confirmation. Variations in color caused by lighting or photography are not considered valid grounds for return or exchange unless the difference is substantial and clearly inconsistent with the selected color.

In the event of a manufacturing defect, customers must notify us within 24 hours of receiving the product. The item will be repaired within 15 days. If repair is not possible, the customer will be entitled to a replacement product within 30 days, or a refund or store credit. If the product needs to be collected from the customer's location, a service fee ranging from SAR 150 to SAR 500 may apply depending on the distance and delivery location.

We are committed to providing fair, transparent, and efficient service while handling return, exchange, and refund requests in a manner that protects customer rights and maintains the highest standards of product quality.